Streamlining and modernizing operations using advances in digital technology is a priority for aging services providers. Most have limited experience with tools such as robotic process automation (RPA) and artificial intelligence (AI). One LeadingAge member, United Methodist Communities (UMC), Neptune, NJ, overcame that and other obstacles to increase productivity and improve employee experience, McKnight’s Long-Term Care News reports.

UMC used AI and RPA technologies to achieve a 75% reduction in processing time, and savings of over $250,000 in recaptured labor productivity. It did so with the help of NuAlg, a digital transformation consulting firm that helped develop the process.

At the project’s start, many of UMC’s processes were still being performed manually, leading to inefficiencies across various departments, as explained in a LeadingAge Center for Aging Services Technologies (CAST) case study on UMC. The case study notes that UMC’s data was also siloed and scattered across multiple systems.

UMC began by analyzing all lines of business functions and creating a priority list of RPA and AI projects, targeting those with the greatest potential for cost savings and impact. A major challenge involved transferring more than 80,000 resident documents while maintaining the security and integrity of the data. A custom RPA bot was created to perform the transfer.

“The deployment of the bot was a success, and within a week all the documents were transferred to the new system, saving a significant amount of time and Labor,” McKnight’s reports. “The RPA bot was highly efficient and helped to maintain the integrity of resident data during the [electronic medical records] migration process.”

For in-depth details, read the CAST Case Study here.